FREQUENTLY ASKED QUESTIONS

1. Getting Started

• Any PC computer that can connect to the Internet
• SVGA graphic card - 800 x 600 resolution, 256 colors minimum
• 56K Modem or Network Card with a Cable/DSL Modem
• Windows 98, Windows 2000, Windows ME, Windows XP, Mac OS X, or Linux Operating System
• Internet Explorer browser version 4.0 or higher (versions 5.0 and higher preferred), Netscape Navigator (version 7.0 or higher), Mozilla Firefox (version 1.0 or higher), or Opera (version 7.0 or higher)
• For the Flash casino, the Macromedia Flash Player browser plugin (version 7.0 or higher), which you can obtain from the Macromedia website.

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1.2 How do I get started?
For a detailed list of instructions, see the “Getting Started” section of this web site.

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2. Game Questions

2.1 Where can I find your game rules?
Click the "Help" button located on the right side of any game page, cashier page, or other page after you have registered an account and logged in, and then click on the "Rules" link at the left side of the page. Back to top

2.2 What games do you offer?
We offer Blackjack, Baccarat, Roulette, and Sic Bo ("Big & Small")

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2.3 Can I just practice the games without wagering?
Absolutely! Once you have registered and logged in, choose the "Play for Fun" button located on the lower left hand side of the Welcome page. Every new account receives a set amount of "Play Money" which you can use to try the games without risk.

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2.4 How many decks of cards do you use in your games?
In Blackjack and Baccarat we use 8 decks, and 4 decks are used for playing; once the 4 decks are exhausted, the entire 8 decks (the "shoe") is shuffled.

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2.5 When do you shuffle?
For all card games, the cards are shuffled when the yellow 'shuffle marker' card is dealt, which is generally after 4 of the 8 decks have been dealt.

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2.6 What are my betting limits?
Table limits are adjusted based on peak times and table availability. Generally, table limits for all games is $2 - $250.

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2.7 What are your Progressive Betting and Fraud Policies?

LondonsCasino reserves the right to freeze and forfeit player accounts due to actual or suspected fraudulent activity. Account closure may occur for any of the following reasons:

• Multiple Registrations at LondonsCasino.com.

• Attempts by the player to circumvent the normal odds of the game played. This includes via electronic or other methods, and/or employing playing methods, including but not limited to the following; observing and/or recording deal outcomes over a period of time via login to LondonsCasino.com.

• Using a system of progressive betting, including but not limited to betting on Roulette over an extended period of play.

• Using Card Counting or other measures as determined solely by LondonsCasino and/or it's authorized agents on Table Games.

• Using any other Fraudulent method(s).

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3. Buying Chips

3.1 Is it safe for me to use my credit card online?
We use the highest levels of security encryption available, including the latest secure socket layer (SSL), which provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. See the Security section of our website for more information.

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3.2 What credit cards are accepted for buying chips?
We accept Visa and Mastercard. Unfortunately, we do not accept American Express or Discover.

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3.3 What will my credit card statement say?
Purchases and withdrawals using your credit card will appear on your statement as "LONDONSCASINO.COM".

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3.4 What if I do not have a credit card? How can I buy chips?
If you do not have a credit card, you can buy chips using:
a. Firepay - which can be funded using a U.S. bank account
b. NETeller - which can be funded using a U.S. bank account or a credit card;.
c. Wire transfer
d. Check/Bank Draft

Further information on these deposit methods can be found in the “Banking” section of this website.

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3.5 What currency am I playing with?
LondonsCasino.com uses the US dollar exclusively in all its transactions. If you are using a non-U.S. dollar denominated credit card, your card issuing bank will convert your local currency into U.S. dollars at their quoted rate when you make a deposit. Conversely, when we refund monies to your credit card, your card issuing bank will convert our U.S. dollar refund into your local currency. This means that you may experience gains or losses due to exchange rate fluctuations between the time you deposit and the time you withdraw. These fluctuations are your sole responsibility.

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3.6 What is the minimum I can deposit into my account?
Our minimum deposit is US$20.

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3.7 Why can't I successfully deposit funds using my credit card?
Certain credit card issuing banks prevent their customers from using their credit cards to buy chips at online casinos. If this is true for your credit card issuing bank, then simply use one of the alternate deposit methods we offer to buy chips.

Further information on these deposit methods can be found in the "Banking" section of this website.

If your bank does allow you to use your credit card for online gaming transactions, you may wish to try these troubleshooting techniques:

a. Ensure that you are connected to the Internet.
b. Verify the information you entered when you registered your credit card against your physical credit card. Everything must be as shown in your credit card, including how the spelling of your name.
c. Contact your credit card company or issuing bank directly. It may have denied the transaction for the following reasons:
     • You have exceeded your credit limit
     • Your bank is suspicious of internet transactions
     • Your credit card has been blocked due to excessive chargebacks or fraud.

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4. Withdrawing Funds

4.1 How do I cash in my chips/make a withdrawal?
Click on the CASHIER button from the Welcome page or any game page. Enter the amount you want to cash out (there is a withdrawal minimum of US$15) in the withdrawal section and follow the instructions onscreen.

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4.2 What happens after I cash in my chips? How do I get my money?
All withdrawal requests are placed into a 48 hour "suspense" account during which time players may cancel their withdrawal request by using the "Reverse Withdrawal" feature in the Cashier. After we have processed your withdrawal request, you will receive an email from us confirming the method in which the withdrawal was processed.

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4.3 How fast do I get my money back?
Withdrawals are processed once per week, generally on Saturdays or Sundays.

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4.4 Do you charge for withdrawals?
No.

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4.5 Do you require ID verification?
Yes, we do require ID verification documents on your first withdrawal that results in a check being issued to you for US$1000 or more. However, you only have to provide ID verification for that first withdrawal - after that, since we have your information on file, you do not need to provide it again.

Please note that we also request ID verification if you have made a series of withdrawals that in total result in checks being written for greater than US$1,000.

If we require ID verification, you will be sent an email notice at the same time you receive your Withdrawal Confirmation. That email will contain instructions on how to fax or email your ID verification documents to us.

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5. Account Management

5.1 How can I view my account activity?
You have the option of reviewing your full account history - gaming and cashier history. To view your account history, log in, and click "User Profile" from the Welcome or any game page. Then click "Cashier History" or "Game History" and follow the search instructions on the screen to see general activity logs or search for specific games or transactions.

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5.2 How can I change my account profile?
You have the option of changing your account profile, which includes your personal information such as address and telephone number. To do so, log in, and click "User Profile" from the Welcome or any game page. Edit your profile information, then click "Save."

To edit cashier information such as credit card numbers, click on "Cashier" from the Welcome or any game page, and follow the instructions on screen.

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5.3 What do I do if I forget my password?
From our home page, click on the "Forgot your Password?" link just below the login box. Follow the instructions on the screen and answer your Security Question. We will then reset your password and e-mail the new password to you.

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5.4 What do I do if I have a new email address?
Simply edit your User Profile and update your new address. To do so, log in, and click "User Profile" from the Welcome or any game page. Edit your profile information, then click "Save."

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5.5 I want to cancel my account. What do I do?
First make sure that your balance is zero. If not, cash in all of your chips. We cannot close your account until after your withdrawal(s) have been completely processed.

After your account is zero, delete all of your credit cards in the account and send an email to with a request that your account be cancelled.

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6. I Need More Help!
* Note: If, after reading these FAQs, you still have a question, please email us at

6.1 Do you have live customer support?
Yes we do! If you need any help simply click on the "Live Help" icon within the site. In the event a representative is unavailable simply send us your question

If you wish to talk to a live technical support engineer, please email us at In your email, please explain the nature of the problem, and give us a telephone number and the best time to reach you (our technical team is located in the Eastern Standard Time zone, so make sure to specify the time zone in which you are located!). An engineer will contact you within 48 hours of your request.

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6.2 How do I report a game error?
Because LondonsCasino.com is a web cast of a live casino game, there will be instances of misdealt hands, just as there are in a real casino. If you believe that an error has been made by a dealer, your detailed description of what happened will enable us to investigate your case properly.

To expedite that process, please send us a screenshot of the game. Alternatively, send us an email to with the following information:

DATE:
TIME (please use the time given on the game table):
GAME:
DEALER:
BET:
OUTCOME:
DESCRIPTION:

We cannot adjust an error without this information. We appreciate your cooperation.

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